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Dispatch and delivery
We know you'll be eager to unwrap your new purchases so choose from UK home delivery, Click & Collect and International to find the best delivery method to suit you.
UK Delivery Options
DELIVERY PROCESSING CHARGES
*Click & Collect The next available collection date will show at checkout FREE
*Standard delivery Within 3-5 working days £4.95
*Nominated/Next day
delivery
Standard
Saturday/timed delivery
before 10am
£8.00
£9.50
£12.00
*Same day delivery Order by 4pm
(Selected Products, delivery in and around the M25)
£16.00
Standard delivery
Standard delivery to most UK postcodes costs £4.95 per order and takes three to five working days.
If a parcel is small enough to fit through a letterbox, it may be delivered by Royal Mail but most parcels will be delivered by carrier and will require a signature on delivery. If you are out when the carrier attempts to deliver your parcel, they will leave a card with a contact number for you to arrange a new delivery date.
For the Scottish Highlands and Western Isles please allow up to six working days for standard delivery - and for Shetland and Orkney up to ten working days. Unfortunately standard delivery is not available to the Channel Islands.
Nominated/Next day delivery
You can choose a delivery date with our nominated day delivery service Monday to Saturday, including next day delivery (if you place your order by 4pm Monday to Friday). For certain products, you may be given the option to choose a time window on your selected date: morning, afternoon, evening or even between school runs.
Standard delivery: £8.00
Saturday/timed delivery: £9.50
Before 10am: £12.00
Please note:
We do not deliver on Bank Holidays. Unfortunately our nominated day delivery service is not available to the Scottish Highlands and Western Isles, Oban, Aberdeen, Inverness, Shetland, Orkney, the Scilly Isles and the Isle of Man. We do offer nominated day delivery to Northern Ireland for certain products, but you will not be able to choose a time window.
Same day delivery
If you simply can't wait until tomorrow, we offer a same day service as long as you place your order by 4pm. This service is available when ordering certain products for delivery within and round the M25. If your postcode and the product selected is eligible, you will be offered this service at checkout at a cost of £16 per order. Deliveries will be made between 7pm and 10pm.
delivery TO MULTIPLE ADDRESSES
You can have goods from the same order shipped to multiple addresses. Just select this option at check out and click on the 'Edit' buttons in your shopping basket to arrange an address for each item.
Please note that if you select multiple delivery addresses, the delivery charge will be applied to each delivery.
For international orders, we can only ship to a single address per order. For multiple addresses, you can use the 'Save for later' functionality to keep products in your basket for additional orders to a different address.
DIRECT DELIVERY BY BRAND
Please note that some items such as flowers and furniture are shipped directly from the supplier. You will be given specific delivery options for these items when you order. Please see specific supplier delivery information below.
Technical goods
Technical goods are shipped directly from the supplier. You will be given specific delivery options for these items when you order depending on the price of your order.
Delivery is within three working days and the costs are:
Up to £200: £4.95
£201-£600: £7.95
£601-£1000: £19.95
£1001 & over: FREE
Please note that Click & Collect and International delivery is not available for technical goods.
Flowers
We will send out goods according to the delivery day selected. We reserve the right to substitute flowers or foliage to the value of the order placed if we do not have the exact flowers or foliage in stock.
Our goods are sent out by courier on a signature optional delivery. This means that the flowers can be left on the property (porch or step) or with a neighbour if there is nobody home to accept delivery. If nobody is at home, the flowers will be taken back to the delivery depot and the recipient will be left a card asking them to call to arrange redelivery. The products will be at your risk from the time of delivery.
We do not accept any liability for delayed deliveries caused by any third party or by fire, flood or mechanical breakdown. We do not accept any liability for incorrect postcodes or house names or numbers leading to deliveries to incorrect addresses.
We can deliver to most UK postcodes but there are exceptions in the Highlands and Islands. We are currently unable to deliver to the following postcodes or areas:
AB37-38, AB41-56, DG, IV1-20, IV25, IV30-37, IV63, KW1-3, KW6-10, KW14, PH15-26, PA21-35, PA37-39, PH33-49, IV21-24, IV26-28, IV40, KW5, KW11-13, FK18-21, PA36, PA40, PH30-32, PH34-41, PH50, HS1-9, IV41-56, KA27-28, KW15-17, PA20, PA41-49, PA62-76, PH42-44, TD, ZE1-3, Northern Ireland, Isle of Wight, Isle of Man, Jersey, Guernsey, Scilly Isles.
You can choose a delivery date with our nominated day delivery service, 8am-6pm, Tuesday to Friday or 8am-1pm on Saturday, including next day delivery if you place your order by 2.30pm.
Nominated day delivery: £8.00
Saturday morning delivery: £15.00
Please note that Click & Collect and International delivery is not available for flowers.
Apple delivery
We offer two delivery options:
Weekdays (from 7am to 6pm): £10.00
Weekends (from 7am to 1pm): £20.00
We have an order cut off for next day shipping of 1pm.
Our logistics department is closed on Saturdays and Sundays. If someone would like goods delivering on a Monday, then we would ship them out on the Friday before.
Delivery to mainland UK or Northern Ireland will be next working day. The Isle Of Wight, Isle of Man, Orkneys and other Scottish islands are charged at the same cost but will take two days to deliver rather than one.
Please note that Click & Collect and International delivery is not available for Apple products.
HAMPERS DISPATCH AND DELIVERY
Ordering a hamper with us is quick, easy and hassle-free. Here's some useful information for when you've selected your box of treats.
DELIVERY OPTIONS
Standard Delivery
Parcels will be delivered 3 to 5 working days after the order has been placed. Our carriers deliver between 8am and 6pm, Monday to Friday.
Next Day
Parcels will be delivered the following working day after the order has been placed, providing the order is placed before 1pm. We are unable to deliver at weekends and Bank Holidays.
Named Day
Parcels will be delivered on the day specified at checkout. We are unable to deliver at weekends and Bank Holidays.
DELIVERY CHARGES
The delivery charges for your hamper order will depend on the cost of the item and the delivery option selected.
COST OF ITEM TIME COST
£0.00 - £50.00 Standard Delivery
Named day
Next day
£4.95
£7.95
£7.95
£50.00 - £249.00 Standard Delivery
Named day
Next day
£7.95
£10.95
£10.95
£250.00+ Standard Delivery
Named day
Next day
£13.95
£16.95
£16.95
CUSTOMER SERVICE OPENING HOURS
Our dedicated team is available to help you with your orders or enquiries during normal office hours from
Monday to Friday, 9am-5pm.
From Monday 2 December to Monday 23 December we are open from 9am-7pm.
From Saturday 7 December up to and including Sunday 22 December, we are open at weekends from 11am-4pm.
On Tuesday 24th December we are open from 9am-12pm.
OUT OF AREA AND INTERNATIONAL DELIVERY
There is no extra charge for delivery to the Scottish Highlands but next / named day delivery is unavailable in these areas. Delivery to the Isle of Wight (postcodes PO30 and upwards) and Isles of Scilly (postcode TR21-25) will incur a surcharge of £5 per parcel. Delivery to Northern Ireland, The Isle of Man and Scottish Islands will incur a surcharge of £10 per parcel - as a guide these include the following postcodes: BT, HS, KA27-28, PA41-88, PH42-44, IV, KW1-17, IM and ZE. Delivery to the Channel Islands will incur a surcharge of £15. For all deliveries within Europe, there will be a surcharge which will be calculated when ordering, based on the delivery address and the weight of the parcel. For deliveries outside Europe please phone our sales office on: +44 (0) 800 138 8141 or if calling from outside the UK: +44 (0) 1747 850 934.
WAYS TO ORDER
  1. Shop online at selfridges.com/hampers on your desktop, tablet or mobile.
  2. Call the team on 0800 138 8141
  3. Email sales@selfridgeshampers.co.uk
  4. Write to: Selfridges Hampers, PO Box, 131, SP7 0WQ
  5. Shop in store at Selfridges London, Selfridges Birmingham and Selfridges Manchester Trafford.
HOW TO PAY
Selfridges accepts payments by: Selfridges account card, American Express, Mastercard, Visa and Maestro. Cheques should be made payable to Selfridges Retail Ltd. We accept BACS transfers by prior arrangement.
WINES AND SPIRITS
Hampers and gifts that include alcohol may only be ordered by customers aged 18 or over.
GREETINGS
Make it special with a personal greeting, free of charge. Write a message up to 300 characters long and we'll pop it in the hamper (sorry, but we're unable to include personal cards).
INSURANCE
All deliveries are fully insured. In the unlikely event your hamper arrives broken or damaged, claims should be made on 0800 138 8141 within 48 hours of receipt. Claims for lost parcels must be made by 1st February 2014.
CANCELLATIONS AND RETURNS
You may cancel your order providing that you follow the following guidelines:
  1. Notify us of the cancellation in writing / email within seven working days of delivery.
  2. The goods must be unused and nothing must have been opened.
  3. You must make sure the goods are available for collection by our carrier who can only collect during the daytime on weekdays (not weekends or Bank Holidays) within 21 days of notifying us of the cancellation. We will pay the cost of the cancellation unless you or the recipient fails to organise the collection within 21 days of the cancellation.
SUBSTITUTIONS
All items shown are subject to availability. If we do happen to run out of any of the products, we reserve the right to substitute these with an item of equal or greater value. The hampers and gifts shown only contain the items listed.
*Please note that these delivery options may be unavailable during promotional periods.
Click & Collect
Selfridges Click & Collect is a free delivery-to-store service available at all of our four stores.
Our Click & Collect Drive Through service is now available at Selfridges London, allowing you to pick up your Click & Collect order without leaving the comfort of your car.
The Selfridges Click & Collect service allows you to choose a collection date up to fourteen days in advance.
Orders will be available for collection at a designated in-store collection point or the Click & Collect Drive Through. Please see your confirmation email for details of where the collection points are located.
When collecting your order, please make sure that you bring the card you used to pay with or valid photo ID, along with your order number.
If a friend collects the order on your behalf, please make sure they have the order number and valid photo ID.
If you are unable to collect your order within 14 days of the collection date, your items will be returned and we will process a refund within 21 days of your original collection date.
Some items might not be available for Click & Collect but may be available for home delivery. Some items not available for home delivery may be available for the Click & Collect service. Please see the product page for more details.
International Delivery
Now delivering to over 60 countries, including North America, Australia, the Middle East and Asia.
With a clear pricing structure and inclusion of local duties upfront, the service is straightforward and fuss free.
Now delivering to
Select your country from the drop down to see delivery times and cost.
Delivering to next
Delivery will be available to more countries soon.
Sign up today to stay in the know
Product exclusions
Most of our products are available for International delivery but some exclusions do apply.
Exclusions include:
  • Technology
  • Fragrance
  • Perishable foods
  • Apple products
  • Flowers
  • Furniture
  • Certain products containing alcohol.
We've added an International delivery icon so you can be sure what products are available to order.
We've also added a Refine by International filter so only suitable products will show.
Payments
All payments are in British pounds sterling. We will remove UK taxes and calculate local taxes and charges for you so there are no surprises when your parcel arrives.
We accept all major International credit cards.
Returns policy
We want you to be thrilled with your Selfridges parcel - so if you're not, we will be happy to offer a refund. You can return goods to Selfridges via the post or to any of our stores within 14 days of delivery.
Delivery to multiple addresses
Unfortunately delivery to multiple addresses is not available outside of the UK.
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