FREQUENTLY ASKED QUESTIONS

    • Unfortunately, you can no longer apply for a Selfridges Account Card. However if you have any questions regarding your existing Account Card, then please call Creation Financial Service Ltd direct on 0845 122 2503 and they will be happy to assist you further (Calls to 0845 numbers will not exceed 12p per minute (including VAT) from BT landlines. Cost of calls from other providers and mobile phones will vary. Please check with your phone provider.)

    • The Selfridges Account Card is administered by Creation Financial Services Ltd on behalf of Selfridges. If you have a query regarding your existing Account Card, please call them direct on 0845 122 2503 and they will be happy to assist you further (Calls to 0845 numbers will not exceed 12p per minute (including VAT) from BT landlines. Cost of calls from other providers and mobile phones will vary. Please check with your phone provider.)

      Unfortunately you can no longer apply for a new Selfridges Account Card.

    • Selfridges has four stores in the UK.

      • London 
        400 Oxford Street 
        London 
        W1A 1AB 
        Sat Nav: W1U 1AT
      • Birmingham 
        Upper Mall East 
        Bullring 
        Birmingham 
        B5 4BPM 
        Sat Nav: B5 4BP
      • Manchester Exchange Square 
        1 Exchange Square 
        Manchester 
        M3 1BD 
        Sat Nav: M3 1BD
      • Manchester Trafford 
        1 The Dome 
        The Trafford Centre 
        Manchester 
        M17 8DA 
        Sat Nav: M17 8DA
    • Baby changing facilities are available in the following toilets:

      • London 
        Third floor shared with mother and baby room 
        Ladies' toilets on the lower ground floor 
        Men's toilets on the lower ground floor
      • Birmingham 
        Available in toilets on Levels 1, 2 and 4
      • Manchester Exchange Square 
        Ladies' toilets on the second floor (next to the escalator)
      • Manchester Trafford 
        Ladies' toilets on the upper level (next to lifts)
    • There is parking available close to all our stores.

      • Oxford Street: 
        The car park is at the rear of the store. Access is via Edward Mews, off Orchard Street (Sat Nav: W1U 1AT).
      • Birmingham: 
        Parking at Moor Street on the top floor allows access via a footbridge directly into store (Sat Nav: B5 4BP).
      • Manchester Exchange Square: 
        The car park is shared with M&S. Access is via Deansgate and takes you under the store (Sat Nav M3 1BD).
      • Manchester Trafford: 
        There is a car park as part of the development (Sat Nav: M17 8DA).
    • Cash machines are available at all four of our stores. All machines accept major cards and there is no charge for using them.

      London: next to Click & Collect on G, next to the ladies' toilets on 3 and in our 24/7 Customer Services Lounge on 4
      Birmingham: next to the toilets on 2
      Manchester Exchange: at Womens on 2
      Manchester Trafford: next to the toilets on Upper Level

    • As a high profile retailer, we are approached by many charities to support good causes, all deserving in their own right. Unfortunately we cannot support them all and we believe that by channelling our resources into long-term strategic partnerships, we can maximise our positive social and environmental impact

    • In London, you can leave shopping bags and coats at the 24/7 customer services Lounge on 4. This costs £3 but is free of charge if you are leaving Selfridges shopping bags. We are not able to store any luggage (such as suitcases, backpacks and duffel bags). All items stored must be collected on the same day. If not collected they are given to Security as lost property which may then be disposed of.

      All items are stored at owner's risk. We reserve the right to search any items stored with us.

    • As well as offering online shopping, we can also deliver any purchases you make in store. So, whether you've just bought the latest 75” TV that can't be lifted or you don't want to be weighed down with all your fabulous purchases as you head out for dinner, we offer a range of delivery options to suit you.

      Deliveries to the UK mainland and Northern Ireland generally take two to three working days and international delivery can also be arranged. Please ask in store for details or call our Customer Service Centre on 0800 123 400 (overseas callers +44 113 369 8040).

    • What is WEEE?
      The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of all electrical equipment.

      Why recycle?
      Unwanted electrical equipment is the UK's fastest growing type of waste. Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment, it will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.

      Selfridges are proud to support your local authority in providing local recycling facilities for electrical equipment.

      To remind you that old electrical equipment can be recycled, it is now marked with the cross-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

      Recycling your old electricals is easy 
      Recycle your electrical and electronic devices free at your local recycling centre. To find your nearest centre, visit the Recycle More website and type in your postcode.

      How are we helping? 
      In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS).

      To find out more information on WEEE recycling and to locate your nearest recycling centre please visit the Recycle More website.

    • Engraving is available at Timpson's (Lower Ground Floor) in our London store. Call 0207318 3717. Engraving is also available at Manchester Exchange Square.

    • From book signings to beauty launches, there is always something going on in store. Keep an eye on our events calendar, or sign up to our mailing list to make sure you never miss out.

    • If an item has been found or handed in it will be passed to Security for secure storage for a short period of time. Call us on 0800 123 400 (overseas callers +44 113 369 8040) and ask for Lost Property.

      You will need to provide the time and date and give a detailed description of the item.

    • Every consultation, lasting around 2 hours, will be tailored to your individual needs. There is no charge for this service but a minimum spend may be required – see specific store details below.

      The ultimate shopping experience, this luxury service makes a fantastic gift for both women and men.

      Buy a gift card today and we'll send the lucky person a gift letter outlining everything that awaits them.

      Women's personal shopping:

      To book an appointment or for more information, please call your nearest store.

      London: 020 73183536 (£2,000 minimum spend) 
      Birmingham: 07720 948 010 (£500 minimum spend) 
      Manchester Trafford: 07738 755371 
      Manchester Exchange Square: 0161 838 0707

      Men's personal shopping:

      To book an appointment or for more information, please call the London store on 020 73183536, Manchester Exchange Square on 0161 838 0707, Manchester Trafford on 07738 755371 and Birmingham on 07720 948 010.

    • To find a particular product, you can use our search box, browse by brand or department, or give us a call on 0800 123 400 (overseas callers +44 113 369 8040).

    • We want you to be able to buy with confidence. That is why we are happy to offer a full refund or exchange if you are not 100 per cent happy with your purchase, provided that you return it in saleable condition within 28 days along with proof of purchase.

      Please note: if you are returning an online purchase to us via the post we can only offer you a refund and not an exchange. Your purchase can, however, be exchanged in any of our stores. See our Refunds and Returns page for more information. Online orders must be returned within 28 days of delivery or collection.

      Some of our brands, including watches, jewelry, technology and furniture, have their own policies and bespoke, altered, personalised and made-to-order items cannot be returned - please ask in store for details or see our Refunds and Returns page for details regarding online orders.

      If you have ordered from the UK and the value of the item(s) you are returning is over £250, we strongly advise you to use our courier collection service. Please contact our Customer Service team here or by calling 0800 123 400 (+044 113 369 8040 from overseas).

    • Over Christmas, we extend our Returns period – giving you plenty of time to return any gifts that aren't quite right. Anything purchased from 13 November can be returned to store by 2 January. For anything purchased after 6 December, the normal 28 day returns policy applies. For purchases made online, see here.

    • With over 30 cafes and restaurants across our four stores, our restaurant guide can help you find the perfect place to relax and refuel, whether you're looking for a quick snack, wines and champagne or á la carte dining.

    • Wherever possible we would encourage you to return the item in person but we appreciate that this is not always possible. Please send it back to us with a covering letter including a daytime contact telephone number in case we have a query. As we cannot accept responsibility for items lost in transit, please make sure you use a recorded delivery method. Please allow up to ten days for us to respond. Provided that the items returned fall within our policy (see our Refund and Returns page ) we will refund to your original tender. If you paid cash, we will send you a cheque.

      Items should be returned to their original store:

      London 
      Services Lounge 
      Selfridges Retail Ltd 
      400 Oxford Street 
      London 
      W1A 1AB

      Birmingham Concierge Desk 
      Selfridges Retail Ltd 
      Upper Mall East 
      Bullring 
      Birmingham 
      B5 4BP

      Manchester Exchange Square General Manager 
      Selfridges Retail Ltd 
      1 Exchange Square 
      Manchester 
      M3 1BD

      Manchester Trafford General Manager 
      Selfridges Retail Ltd 
      1 The Dome, 
      The Trafford Centre 
      Manchester 
      M17 8DA

    • The safe deposit area in our London store has been in existence for over 80 years, providing storage facilities in a variety of sizes of safe deposit boxes. Each safe deposit box is operated by two keys and can only be accessed when accompanied by a custodian. So whether it's precious jewelry or a family heirloom, you can visit your valuables as often as you like and fees for a box range from £180 to £600 per year. Our opening hours are Monday to Saturday 9.30am to 6pm. We are closed Sundays and Bank Holidays. Safe Deposit, London, 020 7318 3175.

    • Selfridges currently runs two sales per year, one in winter and one in summer. The exact dates are available nearer the time, so sign up to our mailing list to be the first to know.

    • Any requests should be made in writing for the attention of the Store Director of our London store or for the attention of the General Manager of our regional stores. Please note, however, that we do not generally offer tours of our stores in order not to inconvenience our customers.

    • If you live outside the EU and are planning to take your purchases out of the EU within three months, you can claim back VAT paid on most of your purchases at Selfridges.

      You must not have spent longer than 365 days in the EU over the past two years, and the total spend at Selfridges must be over £50.

      You can make a claim by filling in a VAT 407 form at the customer services areas in our stores:

      • London Oxford Street
        Tax Refund Lounge (On 4)
      • Birmingham
        Click & Collect (On 1)
      • Manchester Trafford Centre
        Personal Shopping (On Lower Level)
        Click & Collect (On Upper Level)
      • Manchester Exchange Square
        Tax Refund Lounge (On 3)

      When you are leaving the UK, please take your VAT 407 form to UK customs at the airport for validation (you will be expected to have your purchases ready to show them).

      Send the validated form back to us and we will be able to issue your refund directly onto your payment card or into your bank account. You can also take your validated form to the refund booth at the airport for an immediate cash refund.

    • The Wedding Shop at Selfridges London is the ultimate wedding list service. With your own personal consultant to guide you, you can select from over 250 brands. From the staples to underpin your life together to luxurious and indulgent gifts, The Wedding Shop has something to suit every budget.

      The service also offers two free deliveries in London and the flexibility to swap and change items as required. For further information or to book an appointment please call 020 7318 3094 or email Selfridges@weddingshop.com.

    • All Selfridges stores offer Click & Collect:

      • London
      • Birmingham
      • Manchester Exchange Square
      • Manchester Trafford Centre
    • You can use an e-voucher to purchase products online so long as the total value of the Products you are purchasing is equal to or greater than the value of the e-voucher. If the value of the products is less than the value of the e-voucher then we will be unable to process your order.

    • You can find an international size guide on the product description pages.

    • Shopping at selfridges.com is easy: browse by brand or department, add items to your shopping bag and follow the prompts at checkout. For more information, see our How to Shop section.

    • Selfridges.com accepts all major credit and debit cards (including prepaid cards) from Visa, Mastercard, American Express and Maestro. PayPal is also accepted and valid for all currencies except for CNY. Alipay is also accepted and can currently only be used in British Pounds, CNY, US Dollars and Hong Kong Dollars. You can also pay with a Selfridges Electronic Gift Card or an e-voucher.

    • You can have goods from the same order shipped to multiple addresses within the UK. Select this option at checkout and click on the 'Edit' buttons in your shopping basket to arrange an address for each item. For more information, see the Dispatch and Delivery section.

      For international orders, we can only ship to a single address per order. For multiple addresses, you can use the 'Save for later' functionality to keep products in your basket for additional orders to a different address.

    • For orders to UK and EU addresses, UK VAT is applied, meaning that they are not eligible for a VAT refund. For orders to Non-EU addresses, UK VAT is not applicable and will be deducted from the price shown at the website during checkout. Local taxes and duties will also be applied to your order so you don't need to worry about additional costs when you receive your goods.

    • Once an order is confirmed, we regret that you cannot change the delivery address, please cancel the order and replace using the correct address.

    • Most orders are shipped in a brown cardboard box with Selfridges' signature yellow on the inside (smaller items may be shipped in jiffy bags).

      You can also choose to add our signature gift packaging.

    • Go to Sign In and click on 'Forgotten your password'. We will email you a new temporary password.

    • Yes, our carriers will require a signature when they deliver your parcel. For more information, see our Dispatch and Delivery page.

    • Delivery times will depend on the options you select at checkout; see our Dispatch and Delivery page for more information. You will be able to track your orders when you sign in to your account.

    • Returning a selfridges.com order is easy. Just fill in your returns form and use the returns label sent out with your delivery. This will help us identify your order. If for any reason you're not happy with your purchase, we offer a full refund within 28 days of delivery or collection – provided the items are new and unused, with all the labels and tags intact and in the original packaging.

      Please note, in some instances, we are unable to offer refunds or exchanges. This includes personalised and perishable products, as well as products which have had their protective seals or strips removed or damaged. This does not affect your statutory rights. For more information please see our Returns Policy.

      You can refund online orders at any of our four stores or alternatively, by post. For more details, please see Online Returns Process. Please note, Christian Louboutin orders cannot be returned in store, they can be returned via our complimentary courier service or by complimentary Royal Mail returns.

      If you have ordered from the UK and the value of your item(s) you are returning is over £250, we strongly advise you to use our complimentary courier collection service. Please contact our Customer Service team here or by calling 0800 123 400 (+044 113 369 8040 from overseas).

      Please note, De Beers, Bulgari, Chopard and Chanel (Fine Jewelry & Watches) online orders can either be returned to their respective boutiques in our London, Oxford Street store or via our complimentary courier service. For those customers returning De Beers, Bulgari, Chopard and/or Chanel (Fine Jewelry & Watches) items via our complimentary courier service you are required to contact our Customer Service Team by calling 0800 123 400 (+044 113 369 8040 from overseas) in order to arrange for our authorised courier to collect your De Beers, Bulgari, Chopard and/or Chanel (Fine Jewelry & Watches) items on a nominated day pre 10:30am service.

      Please see our Terms and Conditions for full details.

    • A returns label is sent out with your delivery. However, for identification purposes it is best if you use the original label. If you have lost it you should follow the instructions below.

      Within the UK & EU

      If you've lost your returns label or require more, please print one out here. Please make sure you put your order number in the space provided to ensure we process your refund quickly. For more details on how to fill out the returns label, please see Online Returns Process here.

      Outside the EU

      If you've lost your returns label or require more, please contact our Customer Service team by calling +044 113 369 8040 from overseas to get the relevant replacement forms.

    • Once we have received your item, you will be refunded to your original payment method (with a few exceptions, please see below). If this is to a debit/credit card it will appear in your account within five days, depending on your card issuer.

      If you paid using multiple payment methods we will refund to your credit card/debit card/Paypal/AliPay account first before refunding to an evoucher or gift card. We will refund to a gift card for in store refunds of online purchases made through Paypal or evouchers. For postal returns paid through a gift card we will refund you through an evoucher.

      Please see our Returns Policy for more information.

    • If you return your order in full, then, subject to the delivery method that you selected when first placing your order, you may be entitled to a refund of all or some of that delivery charge. For full details please see here. Some products are not eligible for a refund or exchange – this includes personalised and perishable products as well as products which have had their protective seals or strips removed or damaged. If your order contains one or more of these products, unfortunately, this will not count as a full order return, and we are unable to refund your delivery charge.

      Please note, this applies to UK and EU orders only

      Please see our Returns Policy for more information.

    • You can cancel your order at any time before it is dispatched. To do this, you will need to sign into your account and view your order history. Please note that orders for Gift Cards and e-vouchers cannot be cancelled.

      If your order has already been dispatched, you can return it to us within 28 days of delivery. See our Returns Policy for more information.

    • No, you can use the guest checkout to complete your order. Having an account not only speeds up the order process, but you will also be able to see your order history; save your personal and payment details as well as edit your favourites items.

    • You can unsubscribe by contacting our 24/7 customer services team here or by calling 0800 123 400 (+44 113 369 8040 from overseas).

    • To find a particular product, you can use our search box, browse by brand or department, or give us a call on 0800 123 400 (overseas callers +44 113 369 8040).

    • We want you to be able to buy with confidence. That is why we are happy to offer a full refund or exchange if you are not 100 per cent happy with your purchase, provided that you return it in saleable condition within 28 days along with proof of purchase.

      Please note: if you are returning an online purchase to us via the post we can only offer you a refund and not an exchange. Your purchase can however be exchanged in any of our stores. See our Refunds and Returns page for more information.

      Louis Vuitton, The Wonder Room, The Real Flower Company, Technology and the Furniture Hall all have their own policies - please ask in store for details or see our Refunds and Returns page for details regarding online orders.

      If you have ordered from the UK and the value of your item(s) you are returning is over £250, we strongly advise you to use our courier collection service. Please contact our Customer Service team here or by calling 0800 123 400 (+044 113 369 8040 from overseas). Please note, De Beers and Chanel (Fine Jewelry & Watches) online orders can either be returned to their respective boutiques in our London, Oxford Street store or via our complimentary courier service. For those customers returning De Beers and/or Chanel (Fine Jewelry & Watches) items via our complimentary courier service you are required to contact our Customer Service Team by calling 0800 123 400 (+044 113 369 8040 from overseas) in order to arrange for our authorised courier to collect your De Beers and/or Chanel (Fine Jewelry & Watches) items on a nominated day pre 10:30am service.

    • Over Christmas, we extend our Returns period – giving you plenty of time to return any gifts that aren't quite right. If you place an online order between 13 November and 14 December, you have until 11 January to return it by Royal Mail courier. Alternatively, you have until 3 January to return it to one of our stores. For orders placed after 14 December, the normal 28 day returns policy applies. For purchases made in store, see here.

    • All Selfridges stores offer Click & Collect:

    • Nearly all of our products are available to order Click & Collect - look out for an icon in the product details so you can be sure. Some of our products are dispatched directly from the supplier, so won't be available for Click & Collect. These products currently are:

      • Some technology products
      • Flowers
      • Tumi
      • Astley Clarke
      • Watches
    • Order before 10pm and you will be able to collect your order from 12pm the next day or simply select a collection date that suits you up to 7 days after you've placed your order.

      You will receive a Ready to Collect email when your order is ready.

      You can collect your Click & Collect order during store opening hours.

      Please note, in some cases your order may need to be transferred from a different location, in which case collection in three working days will be offered.

    • There is a dedicated Click & Collect area in each of our stores, details of which can be found below.

      Find our Click & Collect areas in store.

      For orders from BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewelry and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewelry and Watches and VAN CLEEF & ARPELS, please go directly to the relevant brand boutique on the Ground Floor at Selfridges Oxford Street, London to collect your order.

    • There is a dedicated Click & Collect area in each of our stores, details of which can be found below.

      Click & Collect orders will be kept for 7 days from the collection date you've selected. After 7 days your order will be cancelled and you will be automatically refunded the full order value. Please allow 5 working days for this refund to show in your account.

      If you have placed a Cartier Click & Collect order, we will only be able to hold your order for 5 days before your order is cancelled and you are automatically refunded.

    • When collecting your Click & Collect order or collecting on behalf of someone else you will need to bring:

      • A copy of your 'Ready to Collect' email. Don't worry if you don't have a printer, you can show us on your phone or tablet.
      • A valid passport, photo driving licence or the payment card used to purchase the order. Please note that for AliPay, PayPal and Gift Card orders you will need to bring a passport or photo driving licence.

      You will be required to sign for your order on collection.

    • No, Click & Collect is a complimentary delivery service.

    • You will be able to return any Click & Collect order for a full refund within 28 days of collecting it. To do this, you can either come into any of our stores or register the return online and post it back to us.

      Please note, De Beers, Bulgari, Chopard and Chanel (Fine Jewelry & Watches) Click & Collect orders can either be returned to their respective boutiques in our London, Oxford Street store or via our complimentary courier service. For those customers returning De Beers, Bulgari, Chopard and/or Chanel (Fine Jewelry & Watches) items via our complimentary courier service you are required to contact our Customer Service Team by calling 0800 123 400 (+044 113 369 8040 from overseas) in order to arrange for our authorised courier to collect your De Beers, Bulgari, Chopard and/or Chanel (Fine Jewelry & Watches) items on a nominated day pre 10:30am service.

      Please see our Terms and Conditions for full details.

    • You have up to 7 days to collect your order from the collection date you've selected. After 7 days your order will be cancelled and you will be automatically refunded the full order value.

      If you have placed a Cartier Click & Collect order, we will only be able to hold your order for 5 days before your order is cancelled and you are automatically refunded.

    • Yes, you can. To collect an order on someone else's behalf, please make sure you bring:

      • A copy of the 'ready for collection' email. Don't worry if you don't have a printer, you can show us on your phone or tablet.
      • Your own passport or photo driving licence.

      Unfortunately, if your order was paid for using PayPal or if your order contains BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewelry and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewelry and Watches and VAN CLEEF & ARPELS products then this is not possible and you must collect your order yourself.

    • Yes you will be able to try your order on in store after you have collected it. If an item is not quite right we will be able to exchange or refund the item for you.

      Please note that any order paid by PayPal will only be refunded onto a Gift Card if returned to store.

    • Yes, you can cancel at any point before it's dispatched from our warehouse.

      If you are a registered customer, simply sign into your account, select My Account and My Orders. You will then be given the option to cancel your order.

      If you are shopping as a guest or wish to speak to our Customer Service Centre please contact them on 0800 123 400.

      Please note, orders made using AliPay cannot be cancelled, however they can be returned to us within 28 days of purchase for a refund to your AliPay account.

    • Unfortunately, due to extensive engineering work taking place on Edwards Mews, we have had to close the Click & Collect Drive Through. But please continue to enjoy 30 minutes free parking when you Click & Collect in store.

    • Most, but not all our products are available for international delivery. We have included an international delivery icon on each product page so you can be sure.

      You can also filter all gallery pages to see the products which are eligible for international delivery. Simply apply the filter on the left hand side and you will only see products eligible for international delivery.

      If you put products which are not eligible for international delivery in your basket and proceed to checkout then you will be notified of this and can either remove these products from your basket or save them for later. You must select one of these options to be able to proceed through checkout.

    • We are regularly adding new countries to our international delivery list. For a full list of countries including costs and times please check our International Dispatch & Delivery page.

    • You can currently pay in British Pounds, US Dollars, Hong Kong Dollars, Chinese Yuan, Australian Dollars, Euros, Canadian Dollars and Singapore Dollars.

      To select your currency, use the flag in the header or footer to change your location. You can still deliver to any country at checkout. The price you pay may vary depending on delivery country – which we will let you know at checkout.

    • If you are buying goods for delivery to an EU address, then we will charge UK VAT where applicable. The price is presented on the Euro prices on the website. If you are shopping in a different currency, UK VAT will be updated when you select an EU delivery address at checkout.

      If you are buying goods for delivery to a non-EU address, then we will deduct UK VAT where applicable. This is already reflected in the prices on the website if you are browsing a non-EU country. If you are browsing a UK or EU country, UK VAT will be updated when you select a non-EU delivery address at checkout.

    • If you are buying goods for delivery to a non-EU address, we deduct UK VAT from the product price, and we will add local import duties at checkout that are applicable in order to deliver the goods to your country.

    • Most of our payment methods are available for all currencies (Visa, Mastercard, American Express, Delta, Visa Electron, Maestro credit and debit cards and PayPal).

      Please note, evouchers and gift cards can currently only be used in British Pounds and Alipay can currently only be used in British Pounds, CNY, US Dollars and Hong Kong Dollars.

      Please note, evouchers and gift cards can currently only be used in British Pounds and Alipay can currently only be used in British Pounds or Chinese Yen.

    • Not completely satisfied? No problem. Within certain timelines and product restrictions, we will accept returns. The process varies for returns from an EU country and a non-EU country. For more information please see our Returns policy.

    • Delivery to the EU costs £15 and delivery to countries outside of the EU costs £25. For more information on our International delivery service, visit our International delivery page.

    • Information about delivery times and how to track your order is available in our Dispatch & Delivery section. International delivery times are approximate, as there may be some situations which cause delays to your delivery which are out of our control.

    • Information about delivery times and how to track your order is available in our Dispatch & Delivery section.

    • Selfridges and our delivery partner aim to handle all customs documentation and formalities, including payment of any applicable tax and duties on your behalf. Sometimes this process can take longer and orders may be held by local customs. In that event, we will try wherever possible to resolve this issue, however, local customs may contact you as the designated importer. In that event - and if you require additional assistance call our 24/7 customer services team on 0800 123 400 (from the UK) or +44 113 369 8040 (from overseas).

    • Unfortunately we are not able to refund local tax and duties paid at checkout on deliveries to non-EU countries as these are charged by local governments and paid by Selfridges on your behalf. Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.

    • You should have received a delivery note in your parcel and an international returns form if your address is outside of the EU. Returns information is printed on the back of this form. If you did not receive this in your parcel, we're sorry. Please contact our Customer Service team here or by calling 0800 123 400 (+044 113 369 8040 from overseas) and they will be happy to help.

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